Review Time
Over the last 8 years I have used Partnership 4 times for 3 properties sales and one purchase. On the first 2 prior to 2025 I was really impressed.
The last 2 times have been over the last 12 months and I am sad to say both experiences have been pretty awful.
Shocking communication, challenges with every single process from administration through to completion. Too lengthy and complicated to include details in a review. However, both of these property sales were small one bedroom leasehold flats. Definitely not complicated large high value houses with long chains.
Despite complaining, virtually begging them to communicate more effectively and to get things right first time nothing changed. The last straw was on completion having provided bank details weeks before they refused to release the funds until they could get proof this was our account. The account was in our names and they had all the necessary information proving we were executors. I had told them I would be away during this period and they reiterated that they had everything they needed and as long as I could be contacted by phone it would be fine. But even at the final moment they created an unnecessary problem and refused to release the funds. With much effort and at 4.45pm we were able to get a bank statement and the funds were released. Just to clarify, I understand due diligence and compliance, what I don’t understand is why they would leave it until after completion to carry out their checks.
I am in the process of selling my own house now valued at a £1m and I can safely say I won’t be using The Partnership
Over the last 8 years I have used Partnership 4 times for 3 properties sales and one purchase. On the first 2 prior to 2025 I was really impressed. The last 2 times have been over the last 12 months and I am sad to say both experiences have been pretty awful. Shocking communication, challenges with every single process from administration through to completion. Too lengthy and complicated to include details in a review. However, both of these property sales were small one bedroom leasehold flats. Definitely not complicated large high value houses with long chains. Despite complaining, virtually begging them to communicate more effectively and to get things right first time nothing changed. The last straw was on completion having provided bank details weeks before they refused to release the funds until they could get proof this was our account. The account was in our names and they had all the necessary information proving we were executors. I had told them I would be away during this period and they reiterated that they had everything they needed and as long as I could be contacted by phone it would be fine. But even at the final moment they created an unnecessary problem and refused to release the funds. With much effort and at 4.45pm we were able to get a bank statement and the funds were released. Just to clarify, I understand due diligence and compliance, what I don’t understand is why they would leave it until after completion to carry out their checks. I am in the process of selling my own house now valued at a £1m and I can safely say I won’t be using The Partnership
I was recommended this company by Bourne estate agents, Turned out to be very slow despite being chased daily. It was a chain freeProperty so should have been a simple and straightforward transaction. In reality it took 16 weeks to complete. At the start it was mentioned 8 weeks no problem. I would not recommend this company!
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