Next day delivery was excellent. The long reach hedge trimmer appeared sturdy and of good quality but was unfortunately heavier than I had expected. I realized I would not be able to safely handle it for a sustained period of time and decided to return it.Your customer services team were very understanding and immediately arranged for a courier to collect the package. It was at this point that things went wrong. TNT/FEDEX failed on two separate occasions to collect the package after which I arranged a courier and paid the carriage myself.Lakshya swiftly acknowledged receipt and confirmed that a full refund would follow shortly.Thanks is due to your customer services team for their communication and support throughout and to Lakshya for sorting things out.I feel that your returns procedure is being let down by the couriers and less than satisfactory tracking measures.
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We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets.
We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.See more
