This a second review I am leaving for this company and Genpower Limited. Purchased a Lawnmower from them through Amazon. It developed a fault just a week or two before the 2 year warrantly ran out. Contacted them and a very helpful customer service agent, Jade, arranged for collection and repair. A week or so later they delivered it repaired. Used it once but unfortunately it broke down completely this time. I think the motor burnt as smoke came out. I contacted Jade again and even though the warranty period had well past its dead line, Jade arranged for a second collection and repair. A few days ago to my great surprise I received a brand new lawn mower replacement. So how is that for a great customer support. Thank you sincerely. I would give more stars if I could.
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We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets.
We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.See more
