therabody.com

1.3
1.3 Based on 41 reviews

...

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Thaddeus Rogers
Disappointing experience with a holiday gift

I purchased a mini device as a holiday gift. It remained in the box, was barely touched, and still failed to work immediately. Fully charged, it wouldn't turn on. The company rejected the warranty claim because it was past a year and offered nothing beyond a link to their outlet store. No replacement, no credit, no real support. For the price and reputation, this was a letdown. The device felt like it was old stock that failed in storage, and the customer service response confirmed my disappointment. I won't be purchasing from this brand again.

1
Date of experience: Nov 24, 2025

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