I purchased a device a few years ago and have used it fewer than 20 times. It was very lightly and carefully used, yet it recently stopped working completely. I contacted customer service, providing the serial number, a video of the issue, and all requested details. Unfortunately, the company's response was dismissive and repetitive. Because I no longer have access to the email account used for the purchase, I can’t retrieve the original receipt, which I've explained multiple times. Still, they say there’s nothing they can do. There was no effort to assist—no troubleshooting, no discount, no repair option—just a flat refusal. I wasn't demanding a full replacement; I was hoping for a reasonable solution for a premium-priced device that was barely used. After reading numerous similar reviews, it’s clear this is a pattern. The company appears to offer no support once the warranty period ends, regardless of how little the product was used or what information the customer can provide. For a brand that promotes itself as high-end wellness, the service experience is extremely disappointing. I’ve filed a complaint with the BBB and reached out to the executive team directly. I hope this review helps other customers know what to expect before spending their money. We deserve better.
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