New Theragun Elite received as a gift. Did not work and did not accept a charge. The charge remained 0. The charger was working, the device LED lit up and showed 0. Tried chat support. They said because it was a gift and I had no receipt they would use the serial number. That set the warranty back to date of manufacture ( not date available for sale) and they then said it was out of warranty. So sad for a company selling such expensive devices! And, as others have said, no customer service phone number.
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