Refund taking months to come through (if at all). Bought TheraFace mask (£600+) in Dec for Christmas, returned which tracking shows it was received by them 8th Jan. Still no refund a month later.It is a lot of money to be out of pocket.Customer support says "Be kindly informed that I am still waiting for a replay from the warehouse. Please expect an update in 28-72 business day. " That's BUSINESS DAYS! So 14 weeks would put us in May. They haven't even confirmed yet if i am getting a refund, they may take all this time to then say no for some reason. I could be chasing this all year.Don't get me wrong, the product are excellent but I will never buy from somewhere where the customer service is this poor. Wish i bought through John Lewis as they would have just refunded me directly themselves!
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