I ordered a product to give as a Christmas present on the Therabody website on Thursday, December 14. I checked their shipping conditions, which state a 2 to 3-day preparation time before shipping.My package was shipped on Friday, December 22, which is 7 days after my order. Taking so much time, especially during the Christmas period, to ship a small item is inconceivable. Additionally, no information was communicated to me regarding a shipping delay.I had to contact their customer service multiple times, and yet, there was still no follow-up.Last Wednesday, I requested that Therabody cancel my order, knowing that the item would not arrive in time for Christmas. They were unable to process my request.As a result, the package arrived today, late for Christmas, and they are asking me to return it at my expense to be reimbursed.Do not buy through their site, especially when Amazon, which was able to deliver the day after my order, and has a reputable customer service, is an option.
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