I had ordered a Theragun from the site but never received the promissory email with the details and confirmation. Did find that a bit odd and looked on here only to find a massive amount of very poor reviews. i was convinced that i'd just lost the money until i received a delivery dispatch notification and greatly relieved when the delivery was in my hands less than 24 hours later. i also did get a follow up email from a Therabody agent confirming the delivery. 4 stars for the speed of the shipping and follow up on the technical issues with the email system.
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