Deceptive practices. I've used the product twice before attempting to return it, but it didn't reach the trigger points on my shoulders. It's practically unreturnable. Despite multiple emails, I've received no response. I even confirmed my emails were read. I've filed a complaint with the BBB, but they ignore that too. They take your money with a promise of a return but then ignore you. If you have neck discomfort, it might work for you, but if you need broader relief, save your money.
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