I ordered a product and paid $60, including $10 for shipping. Upon arrival, I was disappointed with the quality, as it felt cheap and hollow, and it was broken. I contacted customer service and had to provide evidence of the damage. They offered a replacement, but I felt the product was not worth the price. I requested a full refund and had to pay an additional $20 in shipping to return it. Despite the return being acknowledged, I still haven't received my refund, totaling $80 lost. I'm quite upset about this situation.
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ReNu creates simple, high quality pet care essentials designed to make everyday grooming easier and more comfortable for pets and their families. Trusted by thousands of pet parents for our gentle, stress free approach.
