Sadly The Ritz managed to make a Birthday treat into a humiliating nightmare. Firstly I would say we were smartly suited for the pouring rain. Our journey into town is over an hour. My daughter and I wore jackets and palazzo trousers and both of us wore smart hats. However the staff, who I actually pitied for their miserable jobs, decided our shoes were unsuitable and we could not have afternoon tea. I explained I was not wearing gym shoes. I know the difference between a trainer and comfortable lace up shoe. Bearing in mind I am mid seventies and could see a man already seated in the same style of shoes. I asked for the Manager who then proceeded to tell me we would be charged full price for 3 afternoon teas. We suggested we could take the tea in the Foyer he refused. We suggested he gave us the food we were paying for to take home he refused. When we became more angry he agreed to cancel any charges. We had a very upsetting day and a shocking atmosphere was created in the foyer as they turned away 15 lovely people who we spoke to. Stay away from this dated passé establishment which belongs in another era
Claim your business profile now and gain access to all features and respond to customer reviews.
The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
