I booked 4 nights at the Ritz then they sent me an email saying they were celebrating their 115th Birthday and guests would be given a night free, subject to availability. My plans changed so I rebooked the following week and they would not honour the advertisement as they said they did not have availability. Not sure how that works as they had confirmed they could give me the 4 nights the following week. They just would not honour their free additional night. I felt their advertisement was misleading and I felt it was a bit of a con. So I cancelled and we will go elsewhere.
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
