After saving for 2 years to make my wife's 50th memorable I booked a celebration afternoon tea at the Ritz. Yes a lot of money for the experience but it is something she always wanted to do, so as part of her celebrations we did this on her 50th birthday.The Ritz is magnificent inside but packed to the rafters, we got there early and was greeted well and shown to our table. then the room started to fill, there were a lot of tables and a lot of people, which is fair enough, they want to get as much money as they can I guess.The food was good, there were 4 of us and when the sandwiches and cakes arrived, there were enough cakes for 3 but they said they would refill when they were empty, they did not do so but one of our party was not worried so we left it.The pianist struck up "Happy Birthday" and around 15 plus waiters came out with birthday cakes for the gathered guests, my wife got hers about 3 seconds after the Pianist finished playing Happy Birthday.The service was ok, the surroundings magnificent, spoilt by the sheer volume of people in it.Overall, I felt that the service did not reflect the stature of where we were. We have had a far better level of service and interest at local afternoon tea locations for a fraction of the price.A bucket list item ticked off but not one I would repeat, mainly due to the obvious intention of making money rather than providing a higher than normal level of service but more importantly interest in their guests experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
