The Ritz is a wonderful hotel and the staff, in the main, are outstanding.The disappointment was regarding EXTRAS added to my bill upon checking in and checking out. Both, without any prior explanation. Whilst checking in I was asked to pay up front for the accommodation which I agreed to do. When I was given my receipt, £300 had been added without telling me. Upon enquiring what it was for, I was told it was for any purchases I may make, i.e. meals, drinks etc.Upon checkout, £90 had been added to the bill which I found out represented a 5% service charge (tip) for the accommodation element of our stay; again without telling me. I am a reasonable person and had these 2 items been explained to me, I would probably have smiled and said ok that's fine. But to simply charge me without my knowledge or consent is unacceptable.
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
