Before Covid I bought a Travelzoo voucher for the Ritz, it was extended for obvious reasons and I had a booking for this July which was cancelled by the Ritz due to "unforseen circumstances". I rebooked for the 31st October 2021 and was assured by an employee of the Ritz that that was fine as they had extended the voucher until January 2022. Upon emailing bookings at the Ritz to enquire about the menu, imagine my surprise ro receive this email: May I kindly advise that Travelzoo has decided to refund a lot of vouchers during the past few months without our knowledge, therefore, it is my best advise to get in touch with them to see if they have refunded the voucher.If they have refunded the voucher, please be inform that the reservation will remain and we will be honouring the same experience, but you will be paying on the day. Otherwise, if they have not refunded the voucher at all, the voucher will remain as form of your payment. Kindly please bring this with you whether they have refunded it or not. I look forward to your response.Kind Regards,Janiano joined up thinking and, of course I sent them confirmation from Travelzoo that they had not refunded me - when I suggested a round of cocktails for my party by way of apology - received a negative reply. What happed to the old fashioned courtesy that the Ritz used to pride itself in. Have visited on other occasions and would advise the Ritz not to use offer vouchers if they are disinclined to service them.
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
