From the minute we got out of the limousine until the moment we got into the taxi to leave the whole experience was exceptional. Customer service was on another level as the staff knew our names and why were here which included a complimentary bottle of champagne 🍾 in our room upon arrival but the pinnacle of the whole experience was meeting the Head Chef ,Spencer Metzger as it was a special(secret)request from me for my wife to meet hilm as she's a huge fan of his and he was absolutely brilliant with us both and super nice with it, not any hint of arrogance, very engaged and patient, couldn't have asked for any more. He also sent a glass of champagne each as well as canapés at the evening meal which was totally unexpected. I would thoroughly recommend the Ritz London to anyone wanting a once in a lifetime experience. Fantastic. We will definitely be returning.
Claim your business profile now and gain access to all features and respond to customer reviews.
The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
