I received a voucher for my birthday which I tried to redeem for afternoon tea. Called in Jan - earliest date for tea was this week. The receptionist on the phone seemed lovely but the booking system failed repeatedly and the line went dead three times mid-booking. Unsurprisingly, the wrong date was booked and the receptionist made an error with my email so that I never received confirmation. The result was that I’ve been charged a ‘cancellation’ fee (the full price of afternoon tea - £79/person) for not showing up (on a date I hadn’t booked) When I called the supervisor, I was told that the failures in the Ritz’s booking system/dead ‘phone lines/polite but incompetent’ ‘phone operators/impossible online booking system were all my fault. Thank you, Ritz London, for making what should have been a birthday treat into a miserable experience from beginning to end.
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
