Very disappointed with the service ,I hada gift voucher for my 50th, I knew I couldn't use it before it expired so they agreed if I paid £30 I could extend it for 6 months,so this is what I though I had done, afternoon tea was booked for the 4th August which I booked back in April only to discover when someone from the Ritz called me 5 days before that my payment had not be received, they kept sending confirmation of my booking so I assumed payment had gone through, however because my gift voucher has now expired they won't except the £30 payment now so we have lost £100 voucher,so up set as we booked for our 28th wedding anniversary and my husband birthday, and like I said it was also a 50th birthday present for me , We also booked a hotel which was non refundable,BE CAREFUL BUYING VOUCHERSNot the response I expected from the Ritz
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
