On Saturday 6th July , my family members and I visited the Ritz Hotel for afternoon tea to celebrate a family member’s 60th Birthday. On the whole, we enjoyed our visit. The Palm Court is beautiful and the majority of staff members were extremely welcoming and polite. Unfortunately one staff member made a condescending comment which in turn put a dampener on our experience. When one of the staff members came over with tea, he asked if I wanted it poured, I politely replied “no thank you” to which he responded advising me that the pouring service was not an additional cost. An obvious and unnecessary statement from the staff member, it’s obvious that pouring a cup of tea wouldn’t be a chargeable service in a 5 star hotel. I simply wanted to pour my own cup of tea. This comment upset and later angered me as it felt like the staff member was almost suggesting that we couldn’t afford it if it was a chargeable service. We felt looked down on and simply wanted to leave after that point due to that cheeky comment. Perhaps your staff should undertake some additional training on respect and manners as it seems a certain member fell short on this occasion.
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The best 5 star hotel experience in Piccadilly with stunning rooms and suites, afternoon tea, Michelin-starred dining and private dining at The Ritz.
