I liked their coffee but they made a mess of things when I tried to cancel my subscription with them. I emailed them to cancel an order which I did not want (and had just been charged for on that same day), and they wrote back confirming that it would be cancelled and refunded (from "Charlotte"). I also tried cancelling on their website but it's not very well made as my subscription has a mix of statuses: Cancelled, Refunded and Processing. A month later, and not only was there no refund, I was charged for yet ANOTHER month's subcription!!! So I emailed again. No reply. Finally today (3 weeks after my second email to cancel), I do actually get a refund, but only for 1 of the 2 orders that were cancelled (I never got any coffee but they still took my money).So if you want to use them, avoid their subscription.
Claim your business profile now and gain access to all features and respond to customer reviews.
New coffee for a golden age of flavour. Imaginative, creative, the sense of your holiday brought to your home.
