My recently bought charger started to crackle and then stopped working. I contacted the seller and initially got a generic response asking for a photo or video of the issue. I explained that it wasn't something visible! The charger simply wasn't functional. I received a more personalized reply asking if I would like a replacement charger. I accepted, and soon got a notification that my parcel was picked up and on its way. It was delivered just over a week after my complaint. The replacement charger works well. I'm very pleased with the team at the platform and their quick, positive response to my issue. I'm very satisfied with the outcome.
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