Exceptional customer service ..from SofiaI realised I'd ordered the wrong trainers (i do supinating not overpronating) so pinged off an email to Customer Services, without much hope of cancelling the order. Emails are answered in 24 hours (which is quick anyway) but it was the weekend so I thought I'd be out of luck.But.. I hadn't factored Sofia into the equation!Just 5 or 6 hours later, she sent a lovely email to say the order was cancelled and refunded. Wow!It's a rare thing to find such amazing customer service and i felt valued. Sofia saved me a lot of hassle and worry. I will make a point of coming back to Sports Edit, purely because of her, a 'safe pair of hands' who causes you to have faith in the company if they have people of that calibre.I am very grateful and thought the least I could do was send a review, which I don't often do. Thank you ;)
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At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity.
Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value.
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