Twice now my parcels from The Sports Edit have been lost in transit by their delivery partner Evri. What’s worse is that it’s impossible to speak to a human at The Sports Edit to get this resolved. You have to email and wait days for a generic copy and paste response which isn’t helpful and in my case was completely incorrect.They tried to blame me for “redirecting mid transit,” supposedly causing a two week delay, but that’s simply wrong. I redirected my parcel immediately after ordering, before it was in transit, which Evri themselves confirmed would not cause any delay.The biggest frustration is The Sports Edit’s useless customer service and lack of accountability. This has now happened with two consecutive orders, neither of which I’ve received.I won’t be shopping with The Sports Edit again until they fix their customer service and stop using Evri.
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At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity.
Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value.
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