My experience with the service has been nothing short of outrageous. Their eligibility checker assured me my property was suitable, yet they failed to conduct basic checks and enrolled me in a service they couldn't provide. Their staff admitted they couldn't service key meters and told me to cancel — a situation entirely created by their negligence and misinformation. What followed was a nightmare. I had to repeatedly pursue them because their customer support was dismissive, rude, and profoundly unprofessional. I was even accused of misrepresenting their statements while merely trying to address an issue they caused. Despite their confirmation of my contract cancellation, they had the audacity to quietly withdraw £200 from my account three months later for a cancellation fee that should never have existed. The service provided nothing, wasted my time, caused significant stress at the start of my academic year, and then charged me for their failures. This behavior is predatory, unethical, and completely unacceptable. I strongly advise anyone considering them to steer clear.
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All your student utilities—green electricity, water, gas, broadband, and TV license—in one place, made simple and shared equally. We’re also dedicated to supporting communities, charities, and the environment: planting a tree for every sign-up, restoring wildflower meadows, and aiding those in need. Better bills for a better future, together!
