Stay away from this service. They withdrew money from my daughter's bank account without any contract in place. This happened through a tenant checking service they supposedly took over—no idea how they obtained her bank details or why they charged her without prior communication. I spoke with a representative who acknowledged it was their mistake and promised a refund. I mentioned my intention to file a formal complaint due to the seriousness of the situation (data protection issues and unauthorized fund withdrawals). She agreed, and I submitted the complaint, receiving confirmation it would be addressed. A month has passed with no refund, no update on the complaint, and no replies to my two follow-up emails this week. Additionally, there has been no response via phone or webchat (which seems automated, indicating long wait times to avoid actual conversation). I have given them one day to reply to my follow-up email; otherwise, I will escalate the matter to the appropriate oversight body. I strongly encourage others to do the same. This company needs to be held accountable.
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