I am not leaving 0 stars out of frustration or anger - but as a genuine reflection of the company and the service from the staff.
I submitted the card and was told a 45 business day turn around. That was October 2025. Its now mid April 2026.
I called a few times for updates and never did they have a single thing to say, with one time them being quite short and rude.
I rang up twice to update my new address, as it took so long i was moving house - they never updated the system...
I emailed twice with my new address and they still never updated the system - meaning my card was delivered to the wrong address.
When I called about this, they gave me the worlds worst excuse and expected me to buy it.
They said they would call me with updates.... turns out they didnt even have my correct phone number. He wasnt even going to cross reference with me until I prompted.
I wouldn't recommend this service to my worst enemy. Bearing in mind, they took the money up front - so anything after that doesn't matter to them, as they have already been paid.
So for the 0 reviews:
- Inaccurate dates given
- 6month wait for 1 card
- uninformed and unhelpful staff
- rude staff
- didn't update system with correct return information
- incorrect contact details
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