I have been fishing 45 years and used to work in the fishing tackle industry. This is the worst fishing tackle shop I have ever dealt with and would not recommend. I spent £365 on 27/8/25. My order included a Preston Absolute 36 Feeder chair. I received my order promptly in time for my planned trip. I used the chair once fishing the dam wall at Hollowell reservoir the following day after it arrived at the end of August. Unfortunately the two screw fitting split on its first use and the legs dented. This is where the appalling lack of customer service starts. Whilst placing at order or sales you can speak to a person over the phone to facilitate advice and them taking your money ultimately. However, experience any issues for an online purchase and all you can do is email. Then wait until someone decides to care and respond. I ended up speaking to Preston directly and Tackle Tavern said that Preston would send replacements. This was the beginning of September. I am still waiting for these parts to arrive, making an almost £200 chair unusable after one trip!I was told by Tackle Tavern that Preston would be given my address to send spares directly to me.Having now spoken to Preston 4-5 times they don’t do this and so any spares always go back to the shop first. I would expect Tackle Tavern to have known this fact. Also Preston spares come from Belgium, again a detail they failed to explain in updating me, the customer. Once they have your money they seem completely uninterested and disingenuous. Their customer services who you have to chase by email after email have not kept on top of my issues following purchase, leaving you the customer to chase. I was told last week they still hadn’t received the my spares. However on chasing again with Preston, they informed me that “Pete” had signed for the pallet last Friday. Once again a further email sent to Tackle Tavern to chase and a further two day wait for any answer. An apology and told it would be sent out that day (Wed 24/9/25). Sadly it’s Friday 26/9/25 and still no sign of my parts. I normally use Johnson Ross who are first class, but didn’t have in stock the chair at time of order. In future I will use anybody else and will never shop with Tackle Tavern again.
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