I started shopping with 'Tackle Tavern' primarily due to becoming alienated from Angling Direct. The main reason I chose Tackle Tavern was that they provide as standard something you have to pay a yearly subscription for at the other company I mentioned (ok, it is above £40 to qualify for free next day rather than £25 - but at AD you've already paid a subscription, there shouldn't be a minimum spend).I've placed several orders with Tackle Tavern now and all but one went perfectly - rapid dispatch and next day delivery. The only problem was due to a 'pre-loved' rod being a little tricky to find - which is perfectly understandable.I've had several interactions with their customer service via e mail and they are always polite and very keen to help. Angling direct became increasingly passive aggresive to me towards the end (I'll admit, I can be tricky when annoyed - but I was never directly rude or unreasonable) - they clearly didn't want my custom anymore but were too cowardly to make a decision which would have been best for all concerned. I notice on the Tackle Tavern google review page that they had to deal with a nightmare customer (who was being unreasonable) - and they had the courage to actually tell that person that their custom was no longer wanted. They rose above the toxicity of that customer without becoming toxic themselves. I'm sure they have their reasons but AD bring the toxicity to interactions (and I'm sad to say I wasn't strong like Tackle Tavern and responded in kind - but not any more).Respect to you Tackle Tavern. I like the cut of your jib, and I like the way you do business. I look forward to shopping with you in the future. Cheers.
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