Ordered a fox easy shelter plus, which developed a fault main pole snapped contacted them about problem and sent photos of broken bit, told they would contact fox, after a week I contacted again to be told they will check with fox then to be told it was in fox courier system? Then was offered replacement from tackle tavern stock why they couldn't of done that in the first place I don't know so sent me new bivvy via DHL this is where the problems start driver has failed to turn up turned up early, not turned up when supposed to I have taken time off work. These problems are DHL but tackle tavern employ DHL to deliver customers parcels so there as much to blame.tackle tavern insist that I am there when driver delivers because he has to check return driver is not going to know what I am giving him I could be giving him a bag of potatoes for all he knows, he could deliver and collect from shed in garden no problems. I have asked tackle tavern 3 times to cancel my order and refund my money and they have not I have opened a case through PayPal to get my money back.I bought this bivvy because I have arthritis in my wrists and found it easy, the main pole snapped when I folded it up I read instruction and youtube video and it can't of been because I was heavy handed because of my arthritis so there's obviously a fault with the pole and the fact fox sell them as spares makes you think. Tackle tavern say its not a fault as they have sold hundreds, I don't think fox have made hundreds, more lies. What made me really laugh was i was told that next time I placed an order to contact them first so I wouldn't have these problems, yeah like I am going to be ordering again.PLEASE CANCEL MY ORDER AND REFUND MY MONEY
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