Our experience has been subpar from the beginning, but once settled in the 11BR home in encore resorts, it became very clear that this company is more into scams and racketeering than a “luxury booking resource”.I was told the morning of our arrival the pool heat I had prepaid for was not functional, when I asked to be refunded I received an email on day 2 of our stay that in fact, without notifying me, the pool heat was working and we could have a $50 resort credit (not useful to us). Of course, we had not used the pool presumably bc of not having the heater. The home is damaged in nearly every part of it and the floors were so dirty our kids feet were black within the first hour of arrival. The worst part is that I called to specifically discuss parking at the house bc of how large our party was, and was told without doubt that we would be notified of any concerns and just to avoid parking on the street. The first night of our stay, a parking security guard came by and took photos of vehicles, they were asked if we needed to move the cars and we were told that they were fine. It seemed weird, but they were friendly and we went to the parks the following morning on a shuttle, leaving the cars exactly as they were the night before. We came home to towed cars (containing our children’s car seats). Topvillas has been radio silence, the encore resort points their fingers at the parking security, while that company points their fingers back to the encore clubhouse. It’s a racket. Do not trust this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
