This company has been a nightmare to deal with; their customer service is the worst I’ve encountered! My package appears to be lost, but no one is investigating. I keep receiving generic replies about transit times. While I understand they’re busy, someone should be able to see that my package is actually lost! Additionally, they charged me for delivery despite the order qualifying for free shipping, although they did issue a refund after I reached out. I’ve now raised a dispute with my payment provider but they won’t act until the end of the month, leaving me out £70 and still needing to buy Christmas gifts! This isn’t my first issue with them; I previously placed a click and collect order that they failed to fulfill on time, forcing me to cancel. I’ve used this retailer for years and even during the pandemic, they managed to deliver on time. I won’t be ordering from them again; it’s a complete joke!
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With all your favourite toys and games, TheToyShop.com is the online store of the UK's largest toy shop - The Entertainer
