I reached out again today to inquire about the status of my refund, as I still hadn't received the promised confirmation email. Unsurprisingly, there had been no actual processing of the refund. Once more, I was assured that someone would 'take care of it today.' At this point, that phrase has lost all significance. I've heard it repeatedly, yet nothing changes. There's still no confirmation, no refund, and no follow-up whatsoever. I remain without the items I ordered and still without my money. The only thing the company has been consistent about is providing misleading information. After more than a week and numerous conversations, this is no longer a simple misunderstanding or a technical issue. The customer service representatives are saying whatever they need to in order to end the call, regardless of the truth. That’s not just poor service; it's dishonesty. I will keep updating this review until this situation is actually resolved, rather than just promised.
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With all your favourite toys and games, TheToyShop.com is the online store of the UK's largest toy shop - The Entertainer
