I purchased a large winter coat for my husband from this so-called business…If you go on their website, it clearly states that they ship from Toronto Ontario… and that they have free shipping all across Canada.. leading you to believe they are Canadian company.. also stating easy uncomplicated returns and exchanges. What a load of crap.!! funny thing is is that I contacted their customer service department because I did a lot of research before I bought his coat because I wanted to get the right size. They don’t have any sizing charts on their website so I emailed the customer service rep to make sure I was buying him the right size according to his height and weight, etc. They assured me a large would be a good size for his height and weight… and that it would be easy to do an exchange if need be. Well, it took a couple weeks to get the coat… I thought I would’ve gotten it sooner because it was shipping from within Canada.. but it was over the holidays so I just assumed that was the reason. Anyway, I finally got the coat it came rolled up in this small ball wrapped in plastic.. and when I seen it, I thought there’s no way there’s a man’s winter coat in that small ball. Silly me, I thought it would come nicely packaged in a box like most winter coats.🙄 and sure enough it was a very small coat.. the label said it was a large .. but there’s no way it was a man’s large.. my husband could barely get it on and he needs another 12 inches in order for him to do it up!!The sizing was more like an extra small or sizing for children. I am a petite woman, and it was even tight on my hips.!! that’s how small it was. Plus, the quality was not great.. and the fur on the hood was not nearly as nice as the one they had on their website. I contacted them because I wanted to return it for a full refund and explained how disappointed I was and frustrated that they sent me such a grossly misrepresented product and that I didn’t expect to pay for the return shipping because of their errors, they contacted me a couple days later And acted like they were all concerned and wanted me to measure the jacket because they were all concerned that it was some sort of a mixup or a flaw and that they would send me another jacket for free and I could keep the one I had and not have to worry about returning it. So I took all the measurements from the coat they sent me and sent them a a long email stating that the measurements clearly didn’t represent a large man’s size. And if it was possible, if they could send me the specs on a.XL XXL & XXXL that way I could make an informed decision on a replacement coat for my husband . Well, it took another couple days…. And all of a sudden, their attitude changed and there acting like they were all concerned that it was so frustrating that the sizing was off… but now there was no mention of them replacing the coat and they just wanted me to return the coat to China!! They sent me a really long complicated email about if it doesn’t go to the right place we won’t refund you blah blah blah.. and the best thing is for you to accept a 15% refund!! Can you imagine?!! They clearly created the problem for me and their solution was for them to rip me off even further!! It’s bad enough that they wasted so much of my time as it is . My only regret was that I didn’t research the reviews before I bought from them, which will never happen again.. The thing is their website. Looks like a genuine Canadian website. You would never think you were buying anything from China… people beware these scammers are getting really crafty at making their websites look legit that’s where they spend all their money.. clearly the money isn’t being spent on the quality of product or customer service. Their main game is to make money money money… no matter what it takes.
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