thetruenorthgentleman.com

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1 Based on 21 reviews

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Milena
Intentionally Misleading

Intentionally MisleadingThey call themselves the True North Gentleman, and giving shipping times as Next day Toronto Eastern Time. They ship from China. The company website states the company is in France. It is not. The company is in China. They indicate the sizing is as per USA size guides, it is not. Sizing guide doesnt work at all.My husband is a medium-large. I ordered a large coat. It fits like a small or xsmall. I ordered a pair of boots for my daughter's boyfriend. He is a 12/13 shoe size. I ordered a 13 and it was too small. I advised the company and they sent me this. "Please be advised that customs clearance procedures in China can be complex. Please note that declaring an amount over 10 euros may incur taxes at our central department store. Should this occur, they cannot accept the package and would result in sending the package back to the sender. They may conduct random inspections or targeted checks on incoming packages. This can increase the likelihood of items being seized. Bear in mind that we do not cover such risks. Etc. They highly discourage returns and then suggested I keep the items and they would give me 15% refund? They state they will give you a refund, yet make the refund process almost impossible. All the items they sell are valued over 10 Euros. It's a complete waste of money. From the name of the shop, to the time of shipping, to the sizing, they lead you to believe they are in Canada which couldn't be further from the truth.

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Date of experience: Jan 09, 2026

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