They charged me more for postage for LOOSE TEA than the actual item. They sent to Spain never informed me that I would have to pay additional tax to the Spanish post office before delivery. They will not speak to anyone on their phone and won't answer emails they are probably scammers. If you expect customer service do not use this company. Have sent 6 emails 3 messages on their website and phoned them 8 times. The Spanish post office sent a letter to me saying I had to go online register set up an account pay money dated 1at Feb. Received on 11th Feb had 5 days to do this so lost the parcel. This will be returned to the company so they will have the tea back plus my 50+£ !!!! I am starting a visa dispute. Do not purchase if you expect any help afterwards or if you live outside the UK. We left the eu in 2020 I cannot be the first person outside the UK to purchase. Their staff should have put online that there would be tax to pay and I would not have bought. If they don't know this then they should not be selling outside the UK!!! Terrible company. Beware
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