We recently stayed at Villa La Fabríca in San Agustin, Ibiza from Saturday 28th June to Wednesday 2nd July to celebrate my mum’s 50th birthday, which we booked through The Villa Agency. There were eight of us in total, all women, and we had been so excited for a relaxing and luxurious stay – and in many ways, the villa itself lived up to all our expectations and more.The property is absolutely stunning – clean, spacious, well-equipped, and beautifully designed for group stays. The outdoor area was perfect for lounging by the pool, sharing meals, and soaking in the Ibiza sun. We truly had an incredible time for most of our trip and created memories that we’ll cherish forever.However, we did experience some serious issues that left us feeling quite unsettled – particularly around safety and security.Upon arrival, the villa manager Emilie informed us that, due to a rise in break-ins and burglaries in the area, we needed to let her know anytime we were leaving the property so that private security could be dispatched to monitor the villa while we were away. While this was somewhat reassuring, it also made us feel uneasy, especially as this risk had not been disclosed before booking. Given the remote location, the fact that we were a group of women staying alone, and the villa being situated on an unnamed road (making it difficult for taxis or emergency services to find), it’s something we would have wanted to know beforehand.Unfortunately, on our final night (Tuesday 1st July), something happened that left us truly shaken. At around 12:15am, one of our guests was woken by noises on her balcony. When she pulled back the curtain, she was confronted by two young men with baseball caps and torches trying to break in through the balcony doors. They ran off when they saw her, but it was a terrifying experience. We immediately locked all doors and windows and called Emilie, who was less than helpful. She told us that security could only come when we were out of the villa – not while we were inside – and also said we couldn’t use the alarm system when staying in. This seems baffling in itself because surely the priority should be to have security available for your guests to ensure their safety, not just the safety of the building when the actual people staying there are out? When we asked if we should call the police, she discouraged us from doing so, saying they wouldn’t be able to help. Her suggestion was simply to go to bed and keep everything locked.While we understand that no property can be 100% immune to crime, what’s most disappointing is the lack of transparency around the security risks and the dismissive attitude of the villa management. Safety should always come first, and guests deserve to be properly informed – especially in isolated locations. It’s also unacceptable that there seemed to be no emergency plan or adequate support in place.To be clear – this review isn’t to discourage others from staying here entirely. The villa itself is gorgeous and we had a wonderful few days. But future guests deserve to be made aware of the risks beforehand so they can make an informed decision and feel supported if something goes wrong.We truly wish the management had handled the situation with more care and professionalism, and that there were better safety precautions and security in place for the actual villa itself.
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Our family-run business has been specialising in holiday rentals since 1984. With villas to rent in Portugal, Greece, Spain, and Croatia, we create the foundations for your unforgettable escapes.
When you choose The Villa Agency, you're choosing more than just a place to stay – you're choosing a tailored experience with our expert knowledge and personal service.
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