I did not appreciate their handling with their courier which resulted in me loosing money without any product.I ordered for international delivery and their courier lied by saying I refused the order.. when I had been at home all day and no one had delivered.. and why would I refuse? They just hadn't bothered to attempt delivery.Instead of taking to a depot in town, it went all the way back to the UK and they basically said I was lying.Although not the whisky barrels fault, I feel it is their responsibility to deal with their chosen courier or just not provide international postage. I always make sure my customers are never out of pocket when the post fails them as at the end of the day, it is my responsibility to choose a provider who can deliver.In the end, I never got my postage money back and had to rush to find another company who could actually provide me with the product in time the recipients birthday.I will not be using again.
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The Whisky Barrel is a Scottish based, retail outlet and independent bottler of Scotch whisky and other distilled alcoholic beverages.
