Be beware this company does not belong to any regulatory bodies such as the Double Glazing & Conservatory Ombudsman Scheme so other than Citizens Advice you have no dispute resolution service if your complaint isn’t resolved to your satisfaction. My perception is that this company suffers with poor internal communication systems, an ineffective approach for dealing with issues and a “knee jerk reaction” to any complaints that are not consistently dealt with (because they don’t have a process or procedures to follow). Have used for small repair jobs with no issues, but for larger more complex jobs I would not recommend. They charge for assessing the work, charge for identified work (with no assessment cost taken off as you are using them for works) and despite further issues identified still expect further non-discounted charges using their self imposed ‘get out’ clause, despite poor customer service along the way.* Despite their response this company had every opportunity to effectively deal with the complaint and rectify any raised issues. *
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