When I contacted this company about never have opening an account with them and that I had been hacked, the representative kept telling me that they don't allow fraudulent accounts, or people open accounts that are not theirs. She kept insisting that I had a credit to use if I wanted to use it. As I explained to her, your company does not ask for ID or a picture to see who is on the other side of opening the account, so how does she know to say they don't operate on fraudulent accounts. I have never even heard of this company, nor do I have any pets, when she kept insisting I had a credit to use, I explained to her I do not have pets, and how can I use the credits if I don't know the login details. Finally, I was transferred to someone that actually helped me resolve the issue and was understanding that this was a fraudulent account. I feel you need to educate your representatives on cybercrime and identity theft going on in the world today. I am an IT professional and was not falling for the "We don't allow people to open accounts that aren't theirs" tactic. I do appreciate the refund being processed, it has been a few days I have not received anything yet. I do not appreciate having to fill out a survey to process my refund for a fraudulent account and being asked to give a 4 or 5 star rating. Surveys are intended to be honest to help your company improve in areas of need. After the hassle I have had with dealing with this issue, I really didn't even want to give a 3, but remembered that I finally did receive some type of help. I was told that a refund was against policy although my card was fraudulently used and was not offered a refund back until I let them know that I was contacting my card back and filing complaints overhead with the BBB. I hope you can educate your staff on how to better handle fraudulent accounts.
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