I've faced the worst customer service during my recent orders. I bought a large number of books as gifts. After payment, I was informed that one order was out of stock, yet it was available online. Even if it had been out of stock, there were plenty of other Christmas book bundles that could have been offered as substitutes. Another order was marked undeliverable due to damage. Each time, they had to refund me and instructed me to reorder. I initially used a discount voucher which I couldn't apply again. The customer service was terrible throughout. After many years, I will now seek other suppliers for gifts. Based on these reviews, the service quality is seriously declining.
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The Works is the UK’s leading family-friendly retailer of value gifts, arts, crafts, toys, books, and stationery. With over 500 stores across UK and Ireland and a customer website, The Works offers a wide range of screen free activities inspiring reading, learning, creativity and play.
