I placed an order on 10/11/25, and the delivery option indicated it would take 10 working days. Now, on 27/11/25, I still haven't received anything. When I reached out to customer support, they mentioned it's due to a warehouse relocation, which they claim is noted on the delivery section of their website. I expected that information to appear during the checkout process! The support team informed me they cannot track my order and have no estimated arrival date. I told them I would wait until 28/10/25 before canceling. I'm extremely disappointed as this is a significant part of my son's birthday gift. The organization is lacking, and customer service is equally frustrating.
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The Works is the UK’s leading family-friendly retailer of value gifts, arts, crafts, toys, books, and stationery. With over 500 stores across UK and Ireland and a customer website, The Works offers a wide range of screen free activities inspiring reading, learning, creativity and play.
