The Sales/Admin staff-Customer Care - were hard to access and provided inaccurate information. After a Technician's successful visit on 7 January, I received another email on 8 December from Customer Care which again contained inaccuracies about the process.Finally, a technician was located on 7 December - Corey. He attended, did diagnoses and waited on site until Alpha fixed the problem.In addition, Corey called me twice to update his arrival time, delayed due to crash on an expressway. In the end he arrived slightly earlier than predicted - Great Communication and Great Technical Skill plus determination to resolve the issue.This Issue was first flagged to TR before Christmas but there was Nil response until 5 January and then that communication contained inaccuracies.Despite promises to call me in emails from Customer Care, I had to initiate all contact. I have had to use Electricity from the Grid for almost 30 days, despite the Solar Panels working - proven by TR diagnostics.This was the second time within 30 that this fault occurred - 28 November 2025 and 20 December 2025. And the third time this occurred since the Installation in July 2025 - Not Good. It appears there is a problem with the Inverter installed on my siteI commend Corey for his knowledge, determination, communication and attitude. It would be great if all TR were of his high standard. TR needs more like him.Peter Donnan - Eastlakes
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As one of Australia’s leading solar and battery specialists, Think Renewable is on a mission to create sustainable energy solutions for our customers whilst providing excellent return on investment and ongoing after-sale care. We help empower homeowners to be self-sufficient in their household energy production while giving back to the environment, and pride ourselves on our straightforward but customised approach to solar projects.
At Think Renewable, we are a proudly Australian owned and operated business with local customer service support and offices in each state. Our trusted installers are CEC Accredited, fully licensed electricians with impeccable attention to detail, maintaining the highest standards throughout the installation process. Our solar projects are also backed by industry-leading warranties to give our customers the peace of mind they deserve.
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