thinlenses.co.uk

4.8
4.8 Based on 81 reviews

ThinLenses are the High Index Specialists, catering for complex prescriptions. We offer the complete choice of both Plastic and Glass High Index Lenses. We also offer latest range of Double Aspheric Lenses (Bi Aspheric Lenses) which are flatter than stand...

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Average Rating

4.8

/
5

81 Reviews

5 Star
94%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
2%

All Reviews

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diabloj42
Great experience with new lenses and frames

I ordered high-index lenses and frames online from Australia, including free anti-scratch, UV protection, and anti-reflection coatings. They arrived around two weeks after my order, and wearing them was a relief for my eyes. After a full day, I experienced no headaches. The anti-reflection and UV coatings made driving in bright sunlight much easier. The frames and lenses are lightweight and fit perfectly. My experience with the service was enjoyable, and the order processing and shipping updates were prompt. The pricing was clear, and the online tool for frame selection was easy to use and helped me make my choice. I'm very pleased with my new glasses!

4
Date of experience: Jan 10, 2026
Dimity Smith
Satisfying purchase of high-index lenses

I ordered high-index 1.9 lenses and frames online from Australia, complete with free anti-scratch, UV protection, and anti-reflection coatings. They arrived about two weeks after I placed my order, and wearing them felt wonderfully soothing for my eyes. After a full day of use, I had no headaches. The anti-reflection and UV coatings made driving in the bright Australian sunlight significantly more comfortable. The frames and lenses are lightweight and fit well. My interactions with the service were positive, and the order processing and shipping updates were efficient. The pricing was clear, and the online tool for selecting frames was user-friendly and helped me make my decision. I'm thrilled with my new glasses!

4
Date of experience: Jan 10, 2026
Maxine Long
Years of reliable service

For years, I've depended on the reglaze service from the company. The representative provides outstanding assistance with great knowledge. The service quality remains consistently excellent and reliable. I highly recommend them!

5
Date of experience: Jan 06, 2026
Bertram Price
Happy with my high-index order from Australia

I ordered high-index 1.9 lenses and frames online from Australia, including free anti-scratch, UV protection, and anti-reflection coatings. They arrived around two weeks after my order, and putting them on felt like a relief for my eyes. After wearing them for a day, I experienced no headaches. The anti-reflection and UV coatings made driving much more comfortable on bright days. The frames with lenses are light and comfortable. My contact with the service was good, and the order turnaround and postal tracking communication were effective. The pricing structure was clear. The online tool for frame selection was easy to use and helped me make my choice. I'm very happy with my glasses!

5
Date of experience: Nov 13, 2025
Willy Long
Exceptional help throughout the ordering process

I was ordering my second pair for reglaze and had a new script. Unsure of my previous lenses, I emailed a list of all the boxes I had entered. The representative confirmed my selections and informed me of a slight price increase for the lenses. I felt confident submitting the form and payment. He was very helpful from start to finish. I’m very satisfied with the final product, which arrived quickly. I would highly recommend the service due to the outstanding price and service. Thanks again to the representative!

5
Date of experience: Sep 15, 2025
Jonnie C.
Excellent experience with the service

The company provided excellent service and the best lenses I've ever had. I've used their reglazing service twice and have been thoroughly satisfied with the work done by the team. I’ve also had phone conversations with their friendly staff, who provided professional advice. I'm so glad I found this service. I usually don’t write reviews, but they truly deserve the credit. Thank you again!

5
Date of experience: Jul 12, 2025
Marigold Brown
Fast and efficient service

Thank you for your quick and efficient service. My glasses are perfect, and they arrived in less than 1.5 weeks despite a complicated prescription. I will definitely use this service again when I renew my glasses. I'm very pleased with the double aspheric lenses. A huge thank you!

5
Date of experience: Jun 18, 2025
Chazz
Outstanding overall service

At 67, I've always used traditional high-street opticians, but the cost of my high prescription glasses led me to explore other options. Initially, I was quite apprehensive about ordering glasses online, with many 'what ifs' in my mind, but I decided to give it a try. The website is excellent; you can upload a picture of your face to try on numerous frames. I didn't know my pupil distance, but they helped me with that as well. The representative answered all my questions promptly, easing my concerns. One of the great advantages of online ordering is the ability to take your time without the pressure often felt in high-street shops. My glasses took about 12 days to arrive via tracked postage. They are beautifully made with perfect optics, and even the case and packaging feel high quality. I’m genuinely impressed; from start to finish, the service has been outstanding, and I will definitely use them again. Highly recommended!

5
Date of experience: Feb 19, 2025
Helena Brown
Life-changing experience with the service

I have a complex prescription and faced many challenges with high-street opticians. My previous glasses were thinned down but restricted my peripheral vision, and I was told no other options were available. I contacted the service via email, and they were incredibly helpful, advising me on suitable frames and lens index that met my needs. They also quoted £200 less than the high-street opticians for less suitable glasses! I placed my order and received my glasses within 10 days, perfectly matched to my prescription, with no unusual lens curvature—just perfect! I can't recommend this service enough for anyone with a high or complex prescription. Don't hesitate to reach out for assistance before placing an order; their customer service is impeccable.

5
Date of experience: Feb 17, 2025
Derrick Harris
Wonderful experience with the service

I just recently ordered and received my glasses from the service. The representative was superb in guiding me through the process, especially since my order was for high prescription lenses. I almost gave up hope of getting the lenses I wanted, but I now have the glasses I desired and am truly delighted with them. Don't hesitate to use this service; I should have done so long ago, and their prices beat any optician!

5
Date of experience: Dec 18, 2024

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Business Details

  • ThinLenses are the High Index Specialists, catering for complex prescriptions. We offer the complete choice of both Plastic and Glass High Index Lenses. We also offer latest range of Double Aspheric Lenses (Bi Aspheric Lenses) which are flatter than standard High Index (single aspheric) lenses.

  • email customerservice@thinlenses.co.uk
  • call 02081503484
  • language https://www.ThinLenses.co.uk

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