Their terms and conditions states a withdrawal process wont take any longer than 12 working days.Mine took longer than 15 working days, with weekends, it was almost an entire month and when I asked why it took more than their stated maximum, they did not answer, but repeatedly just answered that my withdrawal was not allowed according to their terms and conditions. I repeated that I understood this and its fine that my payout request from a free bonus got rejected, I wanted answers as to why it took them 15 workdays to answer it and constant pestering of support to get the answer. They repeated the free bonus terms and conditions again and again, totaly ignoring the actuall question I contacted them for.Basically, if your withdrawal gets rejected, they wont notify you or contact you and it will indefinetly stay as "processed".
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