thomann.de

3.8
3.8 Based on 21 reviews

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Xander
Avoid this seller - returns are a nightmare.

Avoid this seller - returns are a nightmare. I ordered a guitar on December 26th, and while I expected delays due to the holiday season, it arrived broken. I requested a return on January 3rd, and after a week of back-and-forth emails requesting proof of damage, we scheduled a pickup for January 16th. I waited all day, but no one showed up. After reporting this, I received a response on January 19th asking me to confirm the pickup, despite having already informed them it hadn't occurred. I'm left in the dark about how long it will take to get my money back. I won't be purchasing from this seller again and can't recommend them either.

1
Date of experience: Jan 19, 2026

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