I am very dissatisfied with my experience with the company. My order was placed on 04/12/2025. The initial shipment was lost, and when a replacement was sent, it followed the same problematic route, ending up with a local courier that had previously failed. What frustrated me the most was not just the delivery failure, but how the company handled the situation: I kept receiving generic, automated email replies that didn’t address the real issue. There were significant delays between responses, despite the urgency of the matter. I had to reach out to the courier myself to find out what was happening. The company never took proactive steps to assist me. I felt abandoned in a situation that was clearly not my fault. At no point did I feel like a valued customer. Everything could have been managed more swiftly and professionally, especially for such a large and recognized entity. After a month and a half of delays and uncertainty, my order was finally canceled on 20/01/2026, and only then did they initiate a refund. This experience has severely shaken my trust in the company. I will not be ordering from them again, and I strongly recommend others reconsider if they need reliable international delivery and effective customer support.
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