At the end of November, I purchased two guitar pedals. Both pedals arrived with major faults, which subsequently caused significant damage to my GigRig loop switcher. I cooperated with Thomann every step of the way - I sent video evidence of the faults and the damage, and I returned the items as instructed for their "specialists" to perform tests on. Over two months later, I finally got a response to say no faults were found and they would be putting the pedals back on sale!! I literally have video evidence of the faults, but they still deny this. Unfortunately, Thomann have not reciprocated the cooperation. I requested video evidence of their "tests" to prove the validity of their claims, and also asked for clarification on why the pedals were not returned to me if they were in perfect working condition, as they claim. No response. I have since referred this to Citizens Advice and subsequently reported to Trading Standards as the pedals were not safe to use and caused damage to other property, which Thomann are refusing to compensate me for. I have all the evidence stacked in my favour with ZERO evidence from Thomann. Unfortunately, if Thomann fails to respond, this will eventually go to mediation, and I will be seeking more than just repair fees.
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