Response to Thomann's reply to my review.
First... OK, thank you for taking the time, however you are confusing the issue.
I can understand and accept your right to reject an estimate, even if the cost is reasonable and valid, this your discretion... no argument.
The point was/is... Thomann asked for the estimate to be undertaken under the suggestion it would enable a "swift and hazzle-free" solution, yes that would have been nice, however as the estimate was rejected by Thomann i then asked Thomann to reimburse the costs incurred to obtain the ESTIMATE which Thomann requested be submitted.
Your suggestion in your reply to my review that I do not understand or accept an estimate is not the issue or questioned, the issue is Thomann putting the customer to additional expense for no eventual and reasonable outcome and then refusing to cover incurred costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
