I have deleted my Thomas Cook app. Such a shame to see this company change from helpful humans to AI bots. Note to Thomas Cook - I did not get the support I needed for a pricey dream holiday, an expensive error could have been avoided, also the lack of crucial information about the resort and country added to the upsetting experience. Its a false economy on your part, as after several previous lovely holidays booked in the past with you, I will know look elsewhere
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